At Roast & Raha, your satisfaction is important to us. We take great care in preparing, packaging, and shipping our products to ensure they arrive in excellent condition. Because many of our products are food items, certain restrictions apply to returns and exchanges for health and safety reasons. Please review our policy below before requesting a return or refund.

To be eligible for a return, the item must be unused, unopened, and in its original packaging and condition. You must contact us within 14 days of receiving your order to request a return. Items returned without prior authorization may not be accepted.

For health and food safety reasons, opened food products cannot be returned or exchanged. This includes nuts, sweets, coffee, and other consumable products once their packaging or safety seal has been opened. If you experience an issue with the quality or condition of a product upon delivery, please contact us so we can review the situation.

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible. Please include your order number and clear photos of the product and packaging so we can evaluate the issue and provide an appropriate solution, which may include a replacement or refund.

Certain products cannot be returned, including opened or partially consumed food products, personalized or custom items, gift cards, and items marked as final sale. Products that have been improperly stored or damaged after delivery may also be ineligible for a return or refund.

To request a return, please contact us at info@roastandraha.com with your order number and the reason for your request. If your return is approved, we will provide you with instructions on how and where to return your item. Please do not send products back without contacting us first.

Unless the return is due to an error on our part or an eligible damaged or defective product, customers are responsible for return shipping costs. Original shipping charges are generally non-refundable. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned packages sent without tracking.

Once we receive and inspect an eligible returned item, we will notify you regarding the status of your refund. If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.

Because of the nature of our food products, direct exchanges may not always be available. If you receive an incorrect, damaged, or defective item, please contact us and we will work with you to determine the best available solution.

If you need to cancel or modify an order, please contact us as soon as possible after placing it. We will do our best to accommodate your request; however, once an order has been processed, prepared, or shipped, we may no longer be able to cancel or modify it.

If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbours, and the shipping carrier first. If you still cannot locate your package, contact us and we will do our best to assist you. Roast & Raha is not responsible for packages lost due to an incorrect shipping address provided at checkout.

If you have any questions about a return, refund, exchange, or issue with your order, please get in touch with us at info@roastandraha.com. Our team will be happy to review your request and assist you.