At Roast & Raha, we carefully prepare and package every order to ensure your favourite nuts, sweets, coffee, and specialty products arrive safely and in excellent condition. This Shipping Policy explains our order processing, delivery, tracking, and shipping procedures.

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or holidays may begin processing on the next business day. During holidays, promotions, and periods of high order volume, processing times may be slightly longer.

We currently ship to eligible addresses within the areas available during checkout. Available shipping methods and destinations may vary depending on your location. If we are unable to ship an order to the address provided, we will contact you as soon as possible.

Shipping costs are calculated and displayed at checkout based on factors such as your delivery location, order size, weight, and selected shipping method. Any applicable shipping charges will be clearly shown before you complete your purchase.

Estimated delivery times are provided during checkout or after your order has been shipped. Delivery times are estimates and are not guaranteed, as they may be affected by the shipping carrier, weather conditions, holidays, customs, or other circumstances beyond our control.

When tracking information is available, you will receive a shipping confirmation with your tracking details once your order has been dispatched. Please allow some time for the shipping carrier's tracking system to update after your package has been shipped.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order. If you notice an error, contact us as soon as possible. Once an order has been shipped, we may not be able to change or redirect the delivery address.

While we work hard to ensure orders are delivered as quickly as possible, occasional delays may occur due to circumstances outside our control. These may include carrier delays, severe weather, holidays, high shipping volumes, or other unexpected events. We appreciate your patience in these situations.

If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location and with household members or neighbours before contacting the shipping carrier. If you still cannot locate your package, please contact us and we will do our best to assist you in investigating the issue.

If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photos of the damaged products and packaging. We will review the situation and determine the appropriate resolution in accordance with our Return and Refund Policy.

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempts, or refusal of delivery, additional shipping fees may apply if the order needs to be shipped again. Any refund eligibility will be determined according to our Return and Refund Policy.

International shipping availability depends on the destination and the options displayed at checkout. International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these additional charges are the responsibility of the customer.

Customers placing international orders are responsible for ensuring that the products they purchase can legally be imported into their destination country. Roast & Raha is not responsible for delays, additional charges, or packages refused or held by customs due to local import regulations.

If you need to change your shipping information or modify your order, please contact us as soon as possible. We will do our best to accommodate your request; however, changes cannot be guaranteed once an order has entered processing or has already been shipped.

If you have any questions about shipping, delivery, or the status of your order, please get in touch with us at info@roastandraha.com. Please include your order number when contacting us about an existing order so we can assist you more efficiently.